Per-App Round-up: GitHub/GitLab, Teams, Gong, Zendesk

One app: pattern, four more vocabularies

You'll be able to

Recognize the per-app facets for code, chat, calls, and support
Map a question to the right app and its strongest facet

Read first

Datasource Filters (Developer Guide) · 10 min

Day 6 Lab

Pick a question you actually have about each of: code, a chat thread, a sales call, a support issue.
For each, choose the app: to scope to.
Add the one facet that app indexes best.
Note the pattern: same syntax, the app decides the vocabulary.

Working Example: Four More Apps, One Pattern

The app: filter scopes to a source; the facets after it are whatever that source indexes. Verified against datasource_filters.

app:github repo:atlas-api state:open is:pr        → open PRs in one repo
app:teams channel:"Release" after:2026-06-15      → recent Release-channel chat
app:gong account:Acme after:2026-06-01            → Acme call recordings, last month
app:zendesk status:open priority:urgent           → the live urgent ticket queue

Code → repo + state. Chat → channel + time.
Calls → account + date. Support → status + priority.

To pick the first app:, match the question to the system of record: a PR question lives in GitHub, a "what did the customer say on the call" question lives in Gong. Scope to where the answer is stored, then reach for that app's strongest facet. Verified against datasource_filters.

Check for understanding

Given a question, how do you pick which app: to scope to first?

Check yourself

Pick an answer — you'll see if it's right and why.

1. What does a built-in Glean Skill bundle together?

2. In a busy Slack channel, which facet pair pins a message fastest?

3. What does `app:jira project:ATLAS priority:high assignee:@raj` return?

4. Why does a Confluence `label:` facet help you find the canonical page?

5. Which Salesforce facets together build a 'large deals closing this quarter' shortlist?

Pass threshold 80% · week 3 quiz

In 10 seconds

“Same app: pattern, four more vocabularies. GitHub repo+state, Teams channel+time, Gong account+date, Zendesk status+priority. Learn each app's strongest facet and the same one line works everywhere.”

Next · Week 3 Day 7
Foundations Capstone: A Cross-App Search Workflow

← W03D05all lessonsW03D07 →